Claiming JobSeeker Payment (JSP) 001-19051501
This document discusses how an individual can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as soon as possible online via the Services Australia website.
To receive JSP a person need to:
- be of qualifying age for JSP
- satisfy Australian residence requirements for JSP
- be out of work, employment and
- searching for work and happy to participate in activities that increase their possibilities of finding a task, or
- not able to work, study or search for work due to medical condition, health problem or injury, or
- used or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and have a task or research study to go back to
If the consumer has actually suggested they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
- they are still working 30 or more hours each week, and
- their income falls listed below the JSP earnings test cut-off
For instance, employment a self-employed DSP customer is still working 30 hours per week, however their income has . See Rates and Thresholds.
In all cases, inspect if the client is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or employment self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for employment JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they need to offer their savings account balances, evidence of earnings and work separation information.
Customers can begin an early claim online. They will be able to finish Your personal information, Your scenarios and Your monetary information.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.
Customers can not finish Review and Confirm, Next steps or send the claim online up until within 2 week of being eligible for JSP. They will get a tip notice 14 days before the eligibility date.
A detained person may lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified however not payable when they declare.
Customers moving from a current income assistance payment can lodge an early claim up to 28 days before the date of credentials.
Online claims
Customers should develop a myGov account and link their Centrelink online account to it.
Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:
- check in to myGov and access their connected Centrelink online account
- ensure their personal details are correct. From the menu, select the My information > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:
- currently in invoice of an earnings assistance payment, or
- have actually cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, a job is provided to the client on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.
The task will allow the customer to undertake a streamlined claim procedure to send a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for customers considered unable or inappropriate to complete an online claim or employment candidates. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC indicates:
- the client can begin a claim online and a Service Officer can take it over, or
- a Service Officer can assist a client start a claim which can then be completed by the consumer in their Centrelink online account
Remote consumers
If the consumer lives in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do business and is unable or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) team offers specialised remote service for determined remote customers.
The consumer must have:
- the remote indication revealing on the Customer Overview, or
- a property address in a remote place
To check the address is in a remote location:
- browse the town name in Office Locator
- see the Towns Result List
- view the Remoteness column
Customers with nominee arrangements
Correspondence candidates can submit an online claim for JSP on behalf of their principal.
If a correspondence nominee contacts to claim JSP on behalf of their principal, employment use an online claim first. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
If a nominee is claiming on behalf of an individual, encourage the nominee to help the individual claim JSP using the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some situations, it may not be sensible for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.
If the client has moved address within the previous 26 weeks, Services Australia must identify if they have decreased their work prospects by relocating to a brand-new location.
If this holds true, the Service Officer need to examine a possible MALEP employment associated exclusion period.
Unemployed due to a voluntary act or misbehavior
If the customer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance event has taken place.
See Unemployment due to a voluntary act or employment misbehavior.
RapidConnect
Most task candidates go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are qualified for a recommendation to a Workforce Australia or other specialist supplier, will have an initial appointment scheduled during the Participation Interview. Attending this first company consultation is called the job hunter's RapidConnect requirement.
Most of the times, meeting RapidConnect requirements will determine the start date of the task applicant's earnings assistance payment. Note: this is subject to task candidates meeting any waiting periods and qualification requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer new task applicants to the Workforce Australia online work service. This omits job hunters residing in Community Development Program (CDP) regions.
Higher rate of JSP for 55 years and over
Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically determine this and apply the suitable rate for qualified customers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information may present to customers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the alternative to verify the employer within the claim. If a consumer validates the employer, when on payment, STP pre-filled earnings will be presented to the customer when they report. If the client does not verify the employer, once on payment, the STP company might present to the customer once again when they report.
